Job Description
Guest relation Manager
About Bodia Spa:
Recognized as Cambodia’s premium spa brand, Bodia Spa offers authentic wellness experiences combining traditional massage techniques with natural products made in Cambodia. We are committed to excellence, sustainability, and the well-being of both our guests and our teams.
Position Title:
Customer relation Manager
Contract Duration:
1 year contract with 3-month probationary period renewable to unlimited duration contract
Location:
Phnom Penh (national mobility required)
Reporting to:
Bodia Spa Business Unit Manager & Bodia General Manager
Multisite management:
5 Spas in Phnom Penh
2 Spas in Siem reap
Package:
- Basic salary : $ 700 gross salary based on experience
- Bonus : 20 % basic gross salary bonus based on performance and quarterly
- Seniority
- Work group insurance
Main Mission:
We are seeking a passionate and analytical Customer Relation Manager to join our team. This key position focuses on building, nurturing, and optimizing customer relationships to ensure personalized experiences and long-term loyalty.
The ideal candidate will combine empathy, strategic thinking, and data management skills to understand our customers’ needs, behaviors, and preferences — turning insights into meaningful engagement.
Key Responsibilities:
Customer Relationship Management
- Coordinate with online and offline data collection to manage and continuously update customer databases to ensure accuracy and segmentation relevance.
- Analyze client data to identify:
- Top-tier and loyal customers
- Customers with declining engagement
- Clients who do not align with Bodia’s ethical and behavioral standards.
- Develop strategies to increase retention, re-engagement, and satisfaction across all customer segments.
- Understand each customer’s journey — where they come from, their visit frequency, purchase history, and service preferences — to propose personalized experiences and targeted offers.
- Collaborate with Spa Managers, Sales team and Marketing teams to design tailored programs and communications based on client profiles.
- Monitor feedback, reviews, and complaints to ensure excellence in guest relations and continuous improvement.
- Manage google reviews
- Manage trip advisor
- Uphold and promote Bodia’s values of respect, integrity, and professionalism in all customer interactions.
Project Management
- Identify, propose, and implement a digital system for secure storage, analysis, and utilization of customer data to enhance CRM efficiency and insights.
- Lead the development of a monthly subscription program offering exclusive benefits and services for loyal customers.
- Coordinate with internal teams (IT, Marketing, Spa Operations) to ensure smooth deployment and user adoption of new digital tools.
- Monitor system performance, ensure data integrity, and propose continuous improvements to align with business goals.
- Ensure compliance with data protection and privacy regulations in all client data management processes.
Qualifications:
- Bachelor’s degree in Marketing, Business, Hospitality, or related field.
- Minimum 3 years of experience in customer relations, CRM, or guest management — ideally in the wellness, hospitality, or luxury sectors.
- Strong analytical mindset and proficiency in CRM or database tools.
- Experience in managing digital transformation or customer experience projects is a plus.
- Excellent communication and interpersonal skills in Khmer and English (Chinese or French is a plus).
- Deep understanding of customer psychology and service personalization.
- Strong sense of ethics and alignment with Bodia’s values.
Why Join Us?
At Bodia, you’ll join a passionate, multicultural team dedicated to offering authentic well-being experiences rooted in Cambodian heritage. We value creativity, initiative, and genuine care for our customers and community.
Interested candidates are invited to send their CV and a short motivation letter to gm@bodia.com with the subject line: “Customer Relation Manager – Bodia Spa.”
